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Aug 3, 2023

Combating fake reviews: Building an authentic future for commerce

Combating fake reviews: Building an authentic future for commerce

Combating fake reviews: Building an authentic future for commerce

In today's digital age, online reviews hold immense influence over consumer decisions. They provide valuable insights that help us make informed choices about products and services. However, the rise of fake reviews has cast a shadow of doubt on the credibility of online feedback. Approximately 30-40% of reviews are estimated to be deceptive or fake, which has sparked concerns among consumers and authorities alike. Recognizing the severity of this issue, the Federal Trade Commission (FTC) has taken a proactive stance by proposing new rules to combat fake reviews. In this blog post, we delve into the growing problem of fake reviews, the government's intervention, and how Experify is dedicated to fostering a more authentic future for online commerce.

The proliferation of fake reviews

It is no secret that online reviews impact consumers' purchase decisions significantly. Unfortunately, fake reviews have become increasingly common across various online platforms. Dishonest practices, such as an excessive number of glowing, 5-star reviews for subpar products, mislead consumers and undermine the credibility of review systems. Some businesses even resort to purchasing fake reviews to artificially boost their reputation.

Estimates suggest that as much as 1 in 3 online reviews are fabricated or not genuine, creating an atmosphere of uncertainty and eroding the trust consumers place in reviews. This alarming trend significantly impairs consumers' ability to make well-informed choices. Luckily, these reviews may soon be illegal.

The FTC's initiative: Taking action against deception

Acknowledging the detrimental impact of fake reviews on consumers, the Federal Trade Commission has taken decisive action to address this issue. Recently, the FTC proposed new rules to address the buying, selling, and manipulation of online reviews. These proposed rules establish clear guidelines to identify deceptive online reviews and hold those involved accountable.

The FTC's approach is resolute: impose hefty fines, potentially up to $50,000 for each fake review that consumers encounter, to discourage businesses from engaging in deceptive practices.

Drawing the line: What's prohibited

The FTC's proposed rules establish clear boundaries for what is considered a deceptive review:

  • Selling or Obtaining Fake Consumer Reviews and Testimonials

  • Review Hijacking

  • Buying Positive or Negative Reviews

  • Insider Reviews and Consumer Testimonials

  • Company Controlled Review Websites

  • Illegal Review Suppression

  • Selling Fake Social Media Indicators

(For a comprehensive description of the proposed rule, see the Federal Trade Commission’s original proposal here.)

Experify pioneering authentic product experiences

At Experify, we applaud the FTC's proposed rule as authentic product experiences and discussions are at the heart of our mission. We strive to establish a new way of authentic consumerism: combining the convenience of eCommerce with trusted, social product experiences.

How Experify ensures authenticity:

  1. Verified owners: Our platform connects users with verified, existing product owners who offer real insights and experiences.

  2. Unfiltered experiences: We encourage owners to share their genuine experiences without any sales incentives or filters.

  3. Private and unbiased discussions: Our platform fosters private and unbiased discussions, enabling open and honest discussions around products and brands.

By providing users with access to real product owners, we enable them to ask specific questions and receive insightful answers based on firsthand experiences. Brands on Experify take pride in their products and wholeheartedly engage with their community to foster exceptional customer experiences and loyalty.

Building a connected future

Moreover, Experify is actively building a more connected future, where businesses are closely connected with their customer community and can seamlessly involve them across their operations. With features such as real-time feedback, customer communities, exclusive rewards, and advanced analytics, our platform enables businesses to create a culture of customer involvement that yields real impact and brings value to both sides in a novel way.

What are your thoughts on the future of e-commerce and especially the review space? We’re always up for a conversation, and you can find us here or reach us via LinkedIn.

We build solutions to help companies engage and involve their customer communities. Come join the community-first revolution.

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