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What are point requests?

When one of your customers connects with a shopper to talk about the product they own, they are able to request reward points for the interaction.

There are three types of interactions:

  • Chat

  • Video Chat

  • Meeting

A chat is worth 15 points, a video chat is worth 25 points, and a meeting is worth 50 points. When a customer interacts with a shopper, they can submit a request for the reward points they've earned.

Note: Currently, there is no way to adjust the amount of points offered per interaction.

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